Help & support

At Glesys, every support request is handled by experienced engineers who understand your systems inside and out. Our in-house team works directly from our data centers, providing fast, secure, and dependable help whenever you need it. Whether it’s solving a complex issue or clarifying a technical detail, we’re here to keep your infrastructure running – and your business moving forward.

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Always by your side

Multi-language support

Get expert support in your preferred language – our team is here for you in English, Swedish, or Finnish. Create a ticket or phone in for a smooth, stress-free experience whenever you need help.

24/7 expert assistance

Enjoy peace of mind with 24/7 support through our extended SLA plans. Get fast help from our support engineers at any time, day or night, with guaranteed quick response times.

We're here to guide you

Our team of support engineers, customer success managers, and solutions architects is here to help with any technical challenge you face. We're committed to helping you build strong, reliable infrastructure.

Your knowledge base for all things Glesys

Explore detailed guides, technical documentation, and step-by-step tutorials designed to help you get the most out of our platform. From API references and integrations to best-practice articles, our documentation gives you the tools to build, manage, and scale with confidence.

Support and billing contacts

Tech support team

Email: support@glesys.com
Phone: +46-346-738 800

Hotline 24/7 (extended SLA):
+46-8-525 093 41 + personal code

Finance department

Email: finance@glesys.com
Phone: +46-346-738 800

Opening hours

Monday – Thursday
8.00 am – 5.00 pm CET

Friday
8.00 am – 3.00 pm CET

Need help? Talk to our experts

Submit your details, and one of our engineers will get back to you shortly with the guidance and solutions you need.

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Build on a foundation you can trust

Run your infrastructure in secure, climate-neutral data centers built for growth – engineered for performance, reliability, and the freedom to scale on your terms.

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