Keeping your business online no matter what
To be able to reach us at any time we offer Service Level Agreements (SLAs). You can get in touch by phone at all hours of the day, even on major holidays like Christmas. With several options to choose from you can find the one that suits you best.
An SLA guarantees that you will get professional assistance at a moment’s notice and immediate peace of mind if something goes awry.
|Error report by phone||8am–5pm¹||24 hours per day||24 hours per day|
|Response time – office hours||Within 5 minutes||Within 5 minutes||Within 5 minutes|
|Response time – weekdays: 6am–8am, 5pm–midnight||Next working day||1 hour||1 hour|
|Response time – weekends and holidays: 8am–10pm||Next working day||1 hour||1 hour|
|Response time – all other times||Next working day||Within 6 hours||Within 3 hours|
|Uptime guarantee – network and infrastructure²||98.5%||99.3%||99.9%|
|Uptime guarantee – server hardware²||98%||98%||99.9%|
|Pricing||Always included||€100 /mo.||€190 /mo.|
¹ Times are in CEST/CET
² Measured per calendar month