Extended SLA

Keeping your business online no matter what

Around the clock, all year round

To be able to reach us at any time we offer Service Level Agreements (SLAs). You can get in touch by phone at all hours of the day, even on major holidays like Christmas. With several options to choose from you can find the one that suits you best.

An SLA guarantees that you will get professional assistance at a moment’s notice and immediate peace of mind if something goes awry.

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Base Bronze Gold
Error report by phone 8am–5pm¹ 24 hours per day 24 hours per day
Response time – office hours Within 5 minutes Within 5 minutes Within 5 minutes
Response time – weekdays: 6am–8am, 5pm–midnight Next working day 1 hour 1 hour
Response time – weekends and holidays: 8am–10pm Next working day 1 hour 1 hour
Response time – all other times Next working day Within 3 hours Within 1 hour
Uptime guarantee – network and infrastructure² 99.3 % 99.7 % 99.95 %
Pricing Always included €116.66 /mo. €222.71 /mo.
¹ Times are in CET/CEST
² Measured per calendar month

Sounds interesting?

Get in touch for more information. We will help you find the perfect solution for your individual needs.

Send Email Call +46-346-738 800

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