Service Description

Remote Hands

Version 2024.01.01

Our Colocation customers can save time and resources by using our Remote Hands Service for common measures, eliminating the need to send staff to our facilities. Read more

Features at a Glance

We offer a wide range of remote hands services, including:

  • On-site technical assistance
  • Hardware installations
  • Interface card removal and installation
  • Simple troubleshooting
  • Patching equipment to a patch panel based on a supplied patching schedule
  • Inventory of equipment, recording serial numbers, and capturing the installation status with digital photos.
  • Shipping and receiving activities


Remote Hands is available in all our data centers during business hours. However, if a customer needs Colocation in a partner data center, the customer must negotiate the Remote Hands Service.

Business hours per site:

  • dc-fbg1 (our DC in Falkenberg, Sweden) – Monday to Friday, between 08:00 to 17:00 (CET/CEST)
  • dc-sto1 (our DC in Stockholm, Sweden) – Monday to Friday, between 08:00 to 17:00 (CET/CEST)
  • dc-oul1 (our DC in Oulu, Finland) – Monday to Friday, between 07:00 to 15:00 (CET/CEST)

Response time to requests

We will assist you as quickly as possible, but it may take two business days to begin the task, depending on the workload.


Project management Customer
Provide a comprehensive list of tasks that a skilled technician needs to complete Customer
Responsible for any improperly installed hardware or software Customer