Our Colocation customers can save time and resources by using our Remote Hands Service for common measures, eliminating the need to send staff to our facilities. Read more
Features at a Glance
We offer a wide range of remote hands services, including:
- On-site technical assistance
- Hardware installations
- Interface card removal and installation
- Simple troubleshooting
- Patching equipment to a patch panel based on a supplied patching schedule
- Inventory of equipment, recording serial numbers, and capturing the installation status with digital photos.
- Shipping and receiving activities
Availability
Remote Hands is available in all our data centers during business hours. However, if a customer needs Colocation in a partner data center, the customer must negotiate the Remote Hands Service.
Business hours per site:
- dc-fbg1 (our DC in Falkenberg, Sweden) – Monday to Friday, between 08:00 to 17:00 (CET/CEST)
- dc-sto1 (our DC in Stockholm, Sweden) – Monday to Friday, between 08:00 to 17:00 (CET/CEST)
- dc-oul1 (our DC in Oulu, Finland) – Monday to Friday, between 07:00 to 15:00 (CET/CEST)
Response time to requests
We will assist you as quickly as possible, but it may take two business days to begin the task, depending on the workload.
Responsibilities
| Project management | Customer |
| Provide a comprehensive list of tasks that a skilled technician needs to complete | Customer |
| Responsible for any improperly installed hardware or software | Customer |